Mission Critical Customer Communications

The emergence of digital channels, greater compliance demands, and increased costs to serve, are changing how businesses approach the management of customer communications.

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Mission Critical Customer Communications

OUR All-In-One Solution

Mail Metrics transforms how you communicate and engage with your customers by providing one solution for all digital and postal communications.

Secure, multi-channel

Outbound Communication

Send high volumes of personalised documentation to the right people at the right time. Communicate with your customers through the channel of their choice:

  • Secure E-mail

  • Printed Letters

  • SMS Messages

  • Secure Customer Portals

Complete management of

Incoming Communications

Our Automated Solutions allow you to capture, categorise and workflow Inbound Communications to the right team or individual within your business:

  • Email management at scale

  • Inbound post scanning and indexing

  • Online document upload

  • Intelligent document categorisation and routing

Multiple Locations

Printing, Scanning & Document Management Services

We are not just a software company. We have developed a state of the art shared services centres from where we provide:

  • Fully automated print and mail production

  • Tailored mailroom solutions for scanning inbound post

  • Document storage and archival

  • Production of secure documents such as cheques & insurance certificates

Read more about our CCM Software

Use Cases

Mail Metrics is a flexible & dynamic solution that can deliver transformational benefits across a variety of business challenges.

Compliant Communications

Whether you're operating in a highly regulated industry, processing very sensitive customer data or you're simply concerned about GDPR compliance, Mail Metrics has the tools to not only ensure compliance, but to allow you to evidence it.

Cx Transformation

Ensure that your customers have the best possible experience when dealing with your company. Ensure that every communication is delivered without errors, on time, on brand and through the communication channel of their choice.

Cost Reduction

Managing large volumes of outbound and inbound customer communication can be a costly exercise if not managed correctly. We can help you to reduce manual effort, benefit from economies of scale and introduce solutions to move your business from paper to digital.

Digital Transformation

Mail Metrics offers digital technologies to create new — or modify existing — business processes and customer experiences to meet changing business and market requirements. Our focus is on helping you to move away from paper and focus on digital communication.

Operational Excellence

Transform your business operations by streamlining, automating and digitising inefficient paper-driven processes. We can help you to remove manual effort and improve digital adoption whilst also increasing compliance rates.

Part VII Solutions

Delivering complex and demanding policyholder communications for pension and insurance providers with end to end solutions agreed with the PRA/FCA, from Court Directions hearing through to Scheme Effective Date and beyond.

Discuss a Use Case

Learn how to improve your Customer Communications Management through internal operations and the way you communicate with your customers.

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Successful Project Delivery

We work in a highly regulated environment, and this capability is priceless. Furthermore, our internal teams can concentrate on delivering work that drives business value in our area of core competence, whilst knowing that the Mail Metrics team are focusing on their area of expert delivery for our needs.

Patricia Hughes, Head of IT @ Acorn Life Insurance

Successful Project Delivery

From the outset, the planning and management of the programme was of a high standard and Nick and his team demonstrated great flexibility in their approach to working with RSA. It can be said that while complex, from an internal customer point of view, the transition was smooth and the hands-on, resolution-focused commitment to delivery can only be commended.

Joanna Clancy, Head of Procurement @ RSA

Security & Compliance Standard

Cyber Essentials

Mail Metrics is a GDPR Compliant Solution

The future of Customer Communication Management

Learn how market leaders are using customer communications management to improve the way they communicate with their customers.

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