Patricia Hughes Head of IT Systems at Acorn Life - "Acorn Life DAC is a 100% Irish owned life assurance company offering protection, savings, pensions and investment products designed for the Irish public. With over 200 people across 11 locations our mission is to empower ordinary people to achieve extraordinary results.
Acorn needed a comprehensive document and correspondence management solution that would give them a scalable solution across their business."
What we did
"The Mail Metrics team have proven themselves exceptionally professional, helpful and adaptable in the delivery of this project, which was the initial phased delivery of a major programme with the Mail Metrics team and technology that will see us implementing inbound, outbound and document management across our group companies.
Implementation of the solution has been seamless – both from a technical and business perspective. Our Acorn team have adapted to the changed process with great ease and - in no small part - this was due to the interaction and time the Mail Metrics team took to discuss, explain and describe the outcomes and benefits the project would deliver, coupled with a strong focus on delivering what was agreed within the promised timeframes."
"In particular, Acorn selected Mail Metrics as our correspondence solution provider because of their excellent technology and the capability that it delivers to our business to deal with our customers electronically. This capability enables Acorn to deal with our customers in any channel that suits them, whilst driving significant cost savings and significantly enhancing our ability to report on our customer contact in an efficient manner. We work in a highly regulated environment, and this capability is priceless. Furthermore, our internal teams can concentrate on delivering work that drives business value in our area of core competence, whilst knowing that the Mail Metrics team are focusing on their area of expert delivery for our needs."
A true business partner
"I have dealt with and deal with a lot of vendors who like to describe themselves as business partners, but in my opinion the Mail Metrics team match and exceed my expectations of what a true business partner should encompass – transparency, integrity, adaptability and a bias for action to complete the project despite challenges so that Acorn’s deadlines and business needs are met."