New Ireland Assurance
Challenge
New Ireland Assurance Company plc ( Part of Bank of Ireland Group ) provides life insurance, serious illness cover, business protection, pensions and investment solutions to individual and corporate customers in the Republic of Ireland.
In 2011 New Ireland Assurance sought to appoint a suitably qualified partner to provide an outsourced solution for their mail-room to move from an in-house solution that was highly manual, time consuming and costly.
In addition, New Ireland Assurance wished to ensure that they could better measure and manage adherence to Central Bank regulations.
Working Together
Working with New Ireland we implemented a fully automated solution that could ensure compliance with the Central Bank Consumer Protection Code, as well as drive costs down through automating and digitising wherever and whenever possible.
Benefits
Secure automated transfer of raw data.
Robust document composition
99.95% adherence to SLA across all documents
Moving to edocs in the near future
Solutions-focused team
"Working in a complex and regulated industry the outputs we receive from Mail Metrics allow us to manage the oversight of our day to day print activities seamlessly. Overall, we find the team solutions focused and a pleasure to work with."
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