New Ireland Assurance

Challenge

New Ireland Assurance Company plc ( Part of Bank of Ireland Group ) provides life insurance, serious illness cover, business protection, pensions and investment solutions to individual and corporate customers in the Republic of Ireland.

In 2011 New Ireland Assurance sought to appoint a suitably qualified partner to provide an outsourced solution for their mail-room to move from an in-house solution that was highly manual, time consuming and costly.

In addition, New Ireland Assurance wished to ensure that they could better measure and manage adherence to Central Bank regulations.

New Ireland Assurance logo

Working Together

Working with New Ireland we implemented a fully automated solution that could ensure compliance with the Central Bank Consumer Protection Code, as well as drive costs down through automating and digitising wherever and whenever possible.

Benefits
  • Secure automated transfer of raw data.

  • Robust document composition

  • 99.95% adherence to SLA across all documents

  • Moving to edocs in the near future

What our customers say

Solutions-focused team

"Working in a complex and regulated industry the outputs we receive from Mail Metrics allow us to manage the oversight of our day to day print activities seamlessly. Overall, we find the team solutions focused and a pleasure to work with."

Lisa Plunkett - Head of Customer Contact

Discuss a Use Case

Learn how market leaders are using customer communications management to improve the way they communicate with their customers.

Connect with a Specialist