Simple Customer Communication Management
Our Solution addresses the main challenges that executives face when it comes to CCM:
Increasing Compliance Demands
Higher Servicing Costs
Data Security Demands
Disparate Communication Channels
Poor Customer Experience
Lack of Organisational Agility
Technology Platform
An all in one solution that brings together all customer communication to maximise the potential to automate and digitise business processes.
Easy-to-manage Workflows
Mail Metrics is a flexible & dynamic solution that can deliver transformational benefits across a variety of difference business challenges.
Document Composition
We create beautifully designed documents for high volume activity with a guarantee of accurate content. Benefit from easy, robust and fast change control.
Online Track & Trace
View the full real-time audit trail for all documents at each stage of the document handing process.
Multiple Digital Delivery Options
Mail Metrics is a flexible & dynamic solution that can deliver transformational benefits across a variety of difference business challenges.
Reporting
High-level and detailed suites of real time reports on all aspects of your outbound customer communications.
Manage Returns
Monitor deliverability of your digital and postal communications. Detailed reports on reason for returns or bounce backs.
Capture
Capture all inbound communications through all channels at point of entry. Post and email inbound communications management.
Classify
Automate the categorisation of all inbound communications. This reduces manual effort and also ensures the highest level of accuracy.
Workflow
Disseminate the right document to right people in business based on pre-defined business logic
Collaborate
Cross-team collaboration - one system, one approach, one view and OCR. Seamless team inbox management.
Reporting
Reporting / track & trace - monitor team productivity, SLA adherence, backlog visibility.
Document Archive
Securely store all inbound communications once the ticket has been closed.
One Powerful Platform
Physical Document Processing & Fulfillment
Our 50,000 Sq Ft Shared Service Centre is a secure purpose built facility for the handling of millions of inbound and outbound mail items monthly. We've invested millions in state of the art mailing and document scanning technologies to give our customers the best possible outsourced customer communications solutions.
Our 4 Step Process
We use an agile, tried and tested approach to transforming your customer communications. There are four key elements to this process.
1. Advise
2. Proof of Concept
3. Lift & Shift
4. Transformation
Security & Compliance Standards
ISO 27001 - The Data Security Standard
ISO 9001 - The Quality Standard
ISO 14001 - The Environmental Standard
Proof of Concept
Get in touch and let's discuss if a Proof of Concept exercise would be suitable for you.
Use Cases
Mail Metrics is a flexible & dynamic solution that can deliver transformational benefits across a variety of difference business challenges.
Compliant Communications
Whether you're operating in a highly regulated industry, processing very sensitive customer data or you're simply concerned about GDPR compliance, Mail Metrics has the tools to not only ensure compliance, but to allow you to evidence it.
Cx Transformation
Ensure that your customers have the best possible experience when dealing with your company. Ensure that every communication is delivered without errors, on time, on brand and through the communication channel of their choice.
Cost Reduction
Managing large volumes of outbound and inbound customer communication can be a costly exercise if not managed correctly. We can help you to reduce manual effort, benefit from economies of scale and introduce solutions to move your business from paper to digital.
Digital Transformation
Mail Metrics offers digital technologies to create new — or modify existing — business processes and customer experiences to meet changing business and market requirements. Our focus is on helping you to move away from paper and focus on digital communication.
Operational Excellence
Transform your business operations by streamlining, automating and digitising inefficient paper-driven processes. We can help you to remove manual effort and improve digital adoption whilst also increasing compliance rates.
Digital Marketing
Mail Metrics can help you to transform your transactional communications into powerful marketing opportunities. Using data triggers, we can dynamically target specific messages to different customer groups.
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